Shipping Policy

At Modern Trendy Shoes, we’re committed to making your shopping experience seamless from checkout to delivery. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

International Shipping

We ship worldwide (excluding some remote areas and parts of Asia). International customers may be responsible for customs fees, which vary by country.

Returns & Exchanges

We want you to love your Modern Trendy Shoes purchase. If you’re not completely satisfied, you may return or exchange eligible items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

• Item must be in original condition (unworn, undamaged, with tags attached)
• Must include original packaging and receipt/proof of purchase

How to Return or Exchange

Follow these simple steps:

1. Contact us within 15 days at [email protected] with your order number and return details
2. Wait for approval – We’ll email you a Return Merchandise Authorization (RMA) number if approved
3. Package your item securely in its original packaging with all tags
4. Ship to:
   Modern Trendy Shoes Returns
   715 Ridenour Street
   Miami, US 33143

Note: You’re responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method.

Refund Process

After we receive and inspect your return:

• We’ll email you about the approval status
• Approved refunds will be processed to your original payment method within:
  • Credit/Debit Cards: 5-7 business days
  • PayPal: 3-5 business days

Original shipping fees are non-refundable. For orders with free shipping, standard shipping costs will be deducted from your refund.

Exchanges

To exchange for a different size or color:

• Specify your exchange request when contacting us
• If the new item costs more, you’ll pay the difference
• If it costs less, we’ll refund the difference
• For fastest service, consider placing a new order while returning the original

Damaged or Defective Items

If you receive a damaged item:

• Email us immediately at [email protected] with photos
• We’ll arrange a free return and send a replacement at no cost

International Returns

For customers outside the U.S.:

• You’re responsible for return shipping and any customs fees
• Refunds are issued in USD and may be affected by exchange rates
• Processing times may be longer