At Modern Trendy Shoes, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • In its original condition (unworn, undamaged, with original tags attached)
  • In the original packaging
  • Accompanied by the original receipt or proof of purchase

Note: For hygiene reasons, we cannot accept returns or exchanges on the following items:

  • Sandals (due to direct foot contact)
  • Sneakers & Athletic Shoes (if the hygiene seal has been broken)

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your item:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you would like to return or exchange.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package your item – Securely pack the item in its original packaging, including all tags and accessories.
  4. Ship your return – Send the package to our return center at:
    Modern Trendy Shoes Returns
    715 Ridenour Street
    Miami, US 33143

    We recommend using a trackable shipping service as you are responsible for the return shipping costs unless the return is due to our error.

  5. Wait for processing – Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund or exchange.

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Modern Trendy Shoes Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Product Name: [Product Name]
  • Size: [Size]
  • Color: [Color]
  • Reason for return/exchange: [Please specify]

For exchanges, I would like:

  • New Product: [Product Name]
  • Size: [Size]
  • Color: [Color]

Please let me know the next steps for processing this request.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within:

  • Credit/Debit Cards: 5-7 business days
  • PayPal: 3-5 business days

Please note that shipping costs are non-refundable. If you received free shipping on your original order, the standard shipping fee will be deducted from your refund.

Exchanges

If you need to exchange an item for a different size or color, please indicate this in your return request. We will process your exchange once we receive the original item. If the replacement item is of higher value, you will need to pay the difference. If it’s of lower value, we will refund the difference.

For fastest service, we recommend placing a new order for the item you want while returning the original item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a free return and send you a replacement at no additional cost.

International Returns

For international customers (outside the U.S.), please note:

  • You are responsible for all return shipping costs and any applicable customs fees
  • Refunds will be issued in USD and may be subject to currency exchange rates
  • Processing times may be longer for international returns

If you have any questions about our Returns & Exchanges policy, please don’t hesitate to contact our customer service team at [email protected]. We’re here to help!