Welcome to Modern Trendy Shoes’ FAQ section! We’ve compiled answers to the most common questions about our stylish footwear, shipping policies, and more. Can’t find what you’re looking for? Contact us at [email protected].

About Our Products

What types of shoes do you offer?
We specialize in fashion-forward footwear including heels, flats, sandals, sneakers, boots, loafers, oxfords, and clogs. We also offer complementary accessories like handbags and wallets to complete your look.
Are your shoes true to size?
Our shoes generally run true to size. Each product page includes detailed sizing information, and we recommend checking our size guide before ordering. If you’re between sizes, we suggest sizing up for comfort.
How can I care for my Modern Trendy Shoes?
We recommend following the care instructions included with your purchase. Generally, avoid excessive moisture, use appropriate cleaners for the material, and store in a cool, dry place when not in use.

Ordering & Account

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.
I forgot my password. What should I do?
Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to reset your password securely.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Shipping & Delivery

Where do you ship?
We ship globally to most countries, excluding some Asian and remote regions. During checkout, you’ll be able to see if we deliver to your location.
What are my shipping options?
We offer two convenient options:
– Standard Shipping ($12.95): Via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
How long does processing take before my order ships?
All orders are processed within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.
Can I track my order?
Yes! Both shipping methods include tracking. You’ll receive a tracking number via email when your order ships, which you can use to monitor your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be in their original condition with all packaging intact. Please contact our customer service at [email protected] to initiate a return.
How do I return an item?
1. Contact our customer service within 15 days of delivery
2. We’ll provide return instructions and authorization
3. Pack the item securely in its original packaging
4. Ship the return using the method we recommend
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or style, please place a new order after returning your original purchase.

Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.
Why was my payment declined?
Payment declines can occur for various reasons including insufficient funds, incorrect card information, or your bank’s security measures. Please verify your information and try again, or contact your bank for assistance.

Contact & Support

How can I contact customer service?
Our team is happy to help! Email us at [email protected] for prompt assistance with any questions or concerns.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST. We strive to respond to all inquiries within 24 hours.
Where is your company located?
Modern Trendy Shoes is headquartered at 715 Ridenour Street, Miami, US 33143. Please note this is our corporate office and not a retail location.

Thank you for choosing Modern Trendy Shoes – where fashion meets your doorstep! We’re committed to providing you with stylish footwear and exceptional service. Happy shopping!